Cynthia Spencer Hospice
Manfield Health Campus, Kettering Road, Northampton, Northamptonshire, NN3 6NP
2,490
reviews
Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
Cynthia Spencer Hospice
2022-07-06
Person
5
5
0
Review of Lymphoedema Palliative Care Team
written by a patient
6th July 2022
Staff are always very considerate and caring, they always do the best for the patients and make sure your happy with any decisions that are made about your care.
Cynthia Spencer Hospice
2022-06-30
Person
4
5
0
Review of Lymphoedema Palliative Care Team
30th June 2022
All the care team are amazing Ive seen all the ladies at different points of my treatment and they have all been fantastic and the lady on reception is lovely no problem is too much
Suggested improvements
nothing
Cynthia Spencer Hospice
2022-06-29
Person
5
5
0
Review of Community Specialist Palliative Care Team
29th June 2022
-
Suggested improvements
-
Cynthia Spencer Hospice
2022-06-29
Person
5
5
0
Review of Community Specialist Palliative Care Team
29th June 2022
-
Suggested improvements
-
Cynthia Spencer Hospice
2022-06-29
Person
4
5
0
Review of Community Specialist Palliative Care Team
29th June 2022
Received good service- Very kind and supportive.
Suggested improvements
Nothing identified.
Cynthia Spencer Hospice
2022-06-24
Person
5
5
0
Review of Hospice @ Home
24th June 2022
They always talked and spoke to our loved one with care and compassion asked them how they were.
Cynthia Spencer Hospice
2022-06-24
Person
5
5
0
Review of Hospice @ Home
written by a family member
24th June 2022
The people who attended my mother were so very caring. They helped us though a very difficult time.
Cynthia Spencer Hospice
2022-06-24
Person
5
5
0
Review of Hospice @ Home
written by a family member
24th June 2022
Cynthia Spencer Hospice
2022-06-24
Person
5
5
0
Review of Hospice @ Home
written by a carer
24th June 2022
Her staff who attended were polite, patient, caring.
Timing of visits was not always totally helpful for me. Emotional support good.
Suggested improvements
First staff to attend had no care package in place- that arrived several days later. They had no idea what they were coming in to deal with and neither did!
2022-07-06 09:25:33
Response from Cynthia Spencer Hospice
Thank you for your feedback. The Hospice at home team do everything they can to accommodate the timings that patients prefer but this is not always possible. When staff from the Hospice at home team visit, they have a full understanding of what might be needed, but that first visit may identify the patient requires a care package if one has not already been arranged. The Hospice at home team will then process paperwork to request for a care package to be put in place. Occasionally Hospice at home are requested to support patients where there is a gap between the patient being discharged from hospital and a care agency being available to provide the care. The Hospice at home team are not the ones who provide the care package, they assist in applying for the care package
Cynthia Spencer Hospice
2022-06-15
Person
5
5
0
Review of Lymphoedema Palliative Care Team
15th June 2022
The lady was SO kind and helpful and it seems she can talk to anyone.
Suggested improvements
Nothing
